1. (TCO 6) A vision for a company is (Points:

1. (TCO 6) A vision for a company is (Points:

1. (TCO 6) A vision for a company is (Points: 1)an explanation of why the company exists and where it wants to go.the same thing as an objective.a detailed plan that outlines the major organizational structure of the firm.very relevant for the short-term, but less useful for the long-term.2. (TCO 6) Organizations that use self-managed teams often (Points: 1)have very autocratic managers.delegate more planning, organizing and controlling tasks to lower-level managers.eliminate most top management positions.find they must increase the number of middle managers to manage and direct theteams.3. (TCO 6) A key to effective leadership is the ability to (Points: 1)maintain order, stability, and control.communicate a vision and rally others around that vision.master the technical details of the jobs performed by subordinates.maintain an autocratic approach to dealing with others.4. (TCO 6) The tendency for people to behave differently when they know they are beingstudied is known as the . (Points: 1)Hawthorne effectTaylor effectType II effectinduced motivation effect5. (TCO 6) According to Herzberg, a sense of achievement, earned recognition, and interestin the work itself are . (Points: 1)important motivatorshygiene factorsways for workers to meet their social needsconsistent with his Theory X approach to motivation6. (TCO 6) The practice of moving workers from one job to another to make work moreinteresting is known as . (Points: 1)task mobilityjob rotationjob incrementationworker alternation7. (TCO 6) According to expectancy theory, the amount of effort employees exert on aspecific task depends on their . (Points: 1)expectations of the outcomemanagers expectations of their performanceperception of the importance of the tasklevel of needs that are not yet satisfied8. (TCO 6) One of the reasons management by objectives is an effective way to implementthe ideas of goal-setting theory is that it (Points: 1)makes it easier for managers to explain the reason for the goals they set for theiremployees.turns managers into helpers rather than coaches.allows employees to set their own goals without the need to consult with managers.provides a method to get everyone involved in the process of setting goals.9. (TCO 6) A key idea in reinforcement theory is that (Points: 1)goals should be set by everyone in an organization.managers can use both rewards and punishment to influence employee behavior.managers should use the same reinforcement techniques for all employees.employees are more likely to obey written instructions than verbal instructions.10. (TCO 7) Operations management refers to activities managers perform to help theirfirms produce . (Points: 1)services rather than goodsgoods rather than servicesboth goods and servicesfinancial data11. (TCO 7) In recent years, the service sector of the U.S. economy has (Points: 1)grown much more rapidly than the manufacturing sector.become the low-wage sector of the U.S. economy.achieved extremely high productivity gains, according to government reports.focused less on quality and more on reducing costs of production.12. (TCO 7) According to the Thinking Green box titled, The Green Movement Improves theEconomy, . (Points: 1)the Green Movement is determined as the only external circumstance that will bringthe U.S. out of the recessiongreen products are selling well, but not green servicesthe Green Movement is producing upwards of $200 billion worth of products andserviceswealthy people can still afford to buy things, and it is the wealthy who are interestedin going green13. (TCO 7) The resurgence of U.S. manufacturing firms in recent years can be credited to(Points: 1)the governments willingness to implement policies designed to protect U.S. firmsfrom low-cost foreign competition.a decision by many U.S. manufacturers to drastically reduce costs by making moreextensive use of mass production techniques.a number of significant changes in both the production techniques and managementstyles used by U.S. firms.a relaxation of government laws that has allowed manufacturing firms to mergemore easily, thus achieving stronger market positions.14. (TCO 7) is the specialized area of management that converts or transformsresources into goods and services. (Points: 1)Logistics managementResource engineeringIntrapreneuringOperations management15. (TCO 7) A production process characterized by a short production run and frequentadjustments to machines so that different products can be produced is known as a(n). (Points: 1)just-in-time processlean manufacturing systemanalytic processintermittent process? 1. How did U.S. manufacturers become vulnerable to offshore outsourcing? Give examples to support youranswers. (Points: 13)2. What are some of the operations management practices that can help bring manufacturing back to theUnited States? How can a focus on quality improve manufacturing? (Points: 13)3. How can lean manufacturing and near-sourcing help a company gain a competitive edge andprepare for the future? (Points: 13)4. List your references according to APA guidelines in the space below. You are required to use atleast one outside source to support your viewpoint, and this source can be the textbook. (Points: 6)


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