1. The specific setting within which organiza

1. The specific setting within which organiza

1. The specific setting within which organizational behavior is enacted would be called the: (Points : 4)situationexternal environmentorganizational contextgroup2. The Hawthorne studies uncovered the importance of: (Points : 4)the workflow and scheduling of work for production efficiencydelegating authority downward and throughout the organizationthe informal organization and its impact on productivityviewing an organization as clockworks3. Which of the following statements is most correct with respect to total quality management? (Points : 4)Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line.Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior.Quality is an employee-oriented philosophy required by quality engineers.Quality is machine driven with quality improvements resulting from use of robotic equipment.4. Developing skills is different from acquiring objective knowledge because it requires: (Points : 4)empirical testinginductiondeductionstructured practice and feedback5. Many U.S. and Canadian firms have located manufacturing plants in Mexico to take advantage of lower labor costs. Additionally, many tariffs on U.S. exports have been reduced. These global changes occurred because of: (Points : 4)the European unionGATT agreementsNAFTAPerestroika6. Gifts are not usually a requirement in business dealings, though presenting a small gift will generally be appreciated as a gesture of goodwill in which of the following cultures? (Points : 4)MexicoJapanSaudi ArabiaCanada7. While the globalization of business affects all parts of the organization, which area of the organization is particularly affected? (Points : 4)marketingoperationsMIShuman resources8. An individuals generalized belief about internal control versus external control is called: (Points : 4)self-efficacyself-esteemlocus of controlself-monitoring9. When predicting behavior, an important idea to remember concerns the extent to which a situation overwhelms the effects of individual personalities by providing cues for appropriate behavior. This type of situation is called a: (Points : 4)weak situationweak individual differencestrong individual differencestrong situation10. The traits associated with high-performing employees are: (Points : 4)extraversion and agreeablenessagreeableness and conscientiousnessconscientiousness and emotional stabilityemotional stability and agreeableness11. Employee loyalty toward the organization is a significant factor in: (Points : 4)job displacementcontinuance commitmentaffective commitmentemployee turnover12. When an employee remains with a firm because he or she faces significant exit barriers, this can be characterized as: (Points : 4)organizational citizenshipwithdrawal syndromecontinuance commitmentdysfunctional attachment13. When ones attitudes and required job behavior conflict, may develop. (Points : 4)affectattitude consonancebehavioral tendencycognitive dissonance14. The proposition that a persons life was founded on the compulsion to work and the power of love is known as: (Points : 4)the Protestant ethicpsychodynamic theorymotivationthe Calvinistic perspective15. McGregor believed that Theory X assumptions were appropriate for: (Points : 4)individuals located at the top of the organizationemployees located at the lower level of the organizationindividuals motivated by lower order needsindividuals motivated by higher order needs16. Eustress most accurately reflects: (Points : 4)the notion that each individual is responsible for managing acceptable levels of stresseach individual has different levels of stress that they can effectively managethe positive side of stress which is healthy and normalthe negative side of stress and its impact on health17. The close linkage of to performance under expectancy theory is crucial for enhancing motivation. (Points : 4)knowledge and skillrewardsequitysatisfaction18. The study of fit between person (employee) and machine is: (Points : 4)performance appraisaljob designoperant conditioningergonomics19. The fight-or-flight stress response is most closely associated with which approach to stress? (Points : 4)homeostaticcognitive appraisalperson-environment fitpsychoanalytic20. As a supervisor, you can enhance the performance of your employees by: (Points : 4)setting their goalsclosely controlling their behaviorallowing employees to participate in goal settinggiving workers easy goals21. Role ambiguity is: (Points : 4)the difficulty stemming from a situation where expectations of two roles conflictconflicting expectations within a single rolethe difficulty a person has in reconciling job demands and personal valuesthe confusion one experiences related to the expectations of others22. A communication medium that is moderate in both information richness and data capacity is: (Points : 4)the telephoneelectronic mailface-to-face discussionformal numeric report23. The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the: (Points : 4)datafeedbackmessageinformation24. A barrier to effective communication is: (Points : 4)redundancyfeedbackstatus differencecommon language25. The evoking of a shared or common meaning in another person is called: (Points : 4)interpersonal communicationcommunicationa response patternthe message


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