DeVry BSOP 326 Week 2 Checkpoint

DeVry BSOP 326 Week 2 Checkpoint

1. (TCO 4) Which of the following represents a point of disagreement between Deming and Juran? (Points : 2)Upper management requires training and experience in managing for quality.Change can be accomplished within the organizations existing structure.Commitment by top management is a necessity.Employees need to know who uses their products.Question 2.2. (TCO 4) Which of the following is the primary reason for Demings position that slogans should be eliminated? (Points : 2)Most problems depend on the system and cannot be controlled by workers.Slogans benefit customers more than workers.Not all workers can read the slogans.Slogans are costly to maintain and periodically update.Question 3.3. (TCO 4) Which of the following is not a part of the Profound Knowledge system? (Points : 2)PsychologyAppreciation for a systemManagement by objectivesUnderstanding of variationQuestion 4.4. (TCO 4) The author of Quality is Free is which of the following individuals? (Points : 2)Joseph M. JuranFrederick TaylorArmand FeigenbaumPhilip B. CrosbyQuestion 5.5. (TCO 4) Unlike Deming and Juran, approach was primarily behavioral. (Points : 2)TaguchisCrosbysIshikawasShewhartsQuestion 6.6. (TCO 3) ISO 9001 provides specific requirements for . (Points : 2)terms and definitions useda quality management systemimproving qualityoutgoing quality levelsQuestion 7.7. (TCO 3) The framework for companywide quality control (CWQC) in Japan is provided by . (Points : 2)the Shewhart Awardthe Grant Awardthe Deming Prizethe Baldrige AwardQuestion 8.8. (TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except . (Points : 2)to recognize the achievements of high-quality companiesto establish guidelines and criteria for evaluation of quality-improvement effortsto provide detailed information on how award-winning enterprises achieved successto encourage the use of quantitative analysis to improve qualityQuestion 9.9. (TCO 3) Over the years, the Malcolm Baldrige National Quality Award criteria have been improved to include all of the following shifts in emphasis, except . (Points : 2)from quality assurance and strategic quality planning to broad focus on process managementfrom a focus on current customers to a focus on current and future customers and markets built on long-term relationshipsfrom human-resource administration to high-performance work systemsfrom intraindustry rivalries to intraindustry alliancesQuestion 10.10. (TCO 3) Which of the following is not an objective of state-sponsored quality awards? (Points : 2)Providing a forum for information exchangeWinning a state award as a prerequisite to apply for the Baldrige AwardEncouraging firms to adopt quality-and productivity-improvement approachesPromoting awareness of productivity and quality1. (TCO 4) Match the following:(Points : 10) Potential Matches:1 : Juran2 : Cannot be tested or validated3 : Lack of leadership4 : Deming5 : Acknowledges the presences of defectsAnswer: Experience: InspectionBiggest impediment to improvementBelieves fear needs to be driven outDelieves fear is not always badQuestion 2.2. (TCO 3) The aligned approach of the Baldrige Award is designed to achieve what results in what three areas? (Points : 5)Question 3.3. (TCO 4) What are two of Demings 14 points? (Points : 5)Question 4.4. (TCO 3) List four of the eight quality management principles of ISO 9000. (Points : 5)Question 5.5. (TCO 3) What categories are available under the Deming Prize? (Points : 5)Question 6.6. (TCO 4) Demings Point 3 is: Understand inspection. Briefly explain what Deming means. (Points : 5)Question 7.7. (TCO 4) What are Feigenbaums three steps to quality? (Points : 5)


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