OPS/571 Week 1 Quiz

OPS/571 Week 1 Quiz

£ 1 For which key organizational functions are tasks and responsibilities identified for all the steps of the generic product development process?operations, quality, personnel, financeCorrect £ 2 What is a company trying to optimize in the most common approach to developing a workcenter layout?Correct £ 3 Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what?£ 4 Permeable systems are characterized by being penetrable by customers via what two forms of contact?Correct £ 5 Some may argue that the production-line approach may not treat the process as a service process, but as what type of process?A quality approachCorrect £ 6 What happens to production efficiency as the customer exerts more influence on the system?Production efficiency is increasedCorrect £ 7 According to the Service-System Design Matrix, sales opportunity has what sort of relationship to production efficiency?Correct £ 8 Why do many customers like the self-service approach to service design?Correct £ 9 Why is the planning phase often referred to as Phase 0 (Zero) of the generic product development process?Correct £ 10 Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what?Correct £ 11 A service process design flowchart is referred to as a service blueprint to emphasize what?Correct £ 12 Why would a company want to supply a product to preferred customers during product ramp-up?£ 13 Using a project layout for building an aircraft, why would you want to place rivets close to or even in the fuselage?Correct £ 14 Which of the following is a good example of a continuous process layout?Correct £ 15 If an automotive service center has an issue with a car not being clean when returned to a customer, the poka-yoke corrective action might include what?


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