Which of the following statements is not true about the strategic uses of the service-system design matrix?

Which of the following statements is not true about the strategic uses of the service-system design matrix?

Which of the following statements is not true about thestrategic uses of the service-system design matrix? a. Enables systematic integration ofoperations and marketing strategy b. Permits comparison with how other firmsdeliver specific services c. Indicates life cycle changes that mightbe in order as the firm grows d. Both A and B e. Both B and C f. A, B, and C


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